How long does it take to make my item?
Most items ship within 3-5 business days of your order. Production times may be longer during busy times. This does not include shipping time. If you need your item quickly please contact me so I can rush your item if possible.
Where does my item ship from? How long is the shipping time?
All items come from San Diego. US shipments usually require 2 – 5 days shipping time. International orders take considerably longer. Sometimes up to a month. You will receive an email with the tracking number once I print your shipping label. Please understand international mail may not be trackable once it leaves the US.
What countries do you ship to?
I ship worldwide.
What if I don’t like my item?
Customer service is my number one priority. I want you to be happy. If you are not satisfied please contact me immediately so that I can make it right for you. You can find more information on refunds and exchanges on my Terms and Conditions page.
How do I clean my jewelry?
Most items require little care. For aluminum a gentle wiping with a soft cloth will remove any finger prints. Copper, Brass, and Sterling Silver will oxidize over time and can be cleaned with ketchup or any appropriate metal cleaner.
Why has my lettering faded? How can I fix it?
The great thing about aluminum is that it never tarnishes. Unfortunately that’s what makes it impossible to permanently darken the lettering. If your writing has faded it can be replaced with a black sharpie marker. Simply fill it in and wipe off the excess.