Returns and exchanges

  • Return Policy
  • You may purchase merchandise from this Web site by credit card or Paypal.

    If I make a mistake in your order I will remedy it immediately. I will either send you a new item or refund your money in full, which ever you prefer. Please contact me as soon as possible so that I can correct the issue quickly.

    Non custom orders - If you simply changed your mind I will refund your purchase price if notified within 7 days of receipt of your order. I cannot be responsible for shipping cost or return shipping costs.

    Custom & Personalized orders – No refunds or exchanges on custom or personalized items unless a mistake has been made by Purple Pelican Designs.

    Cancellations – Cancellations are refunded if requested before items have been shipped, or in the case of custom items, before item has been made.

    Purple Pelican Designs reserves the right to change its payment procedures at any time without prior notice to you.